This Privacy Policy explains how MEISAM HJJI TRADING L.L.C, operating the RoboHealthy brand ("RoboHealthy", "we", "us" or "our"), handles personal information in connection with the public website at https://robohealthy.com and enquiries submitted through that website.
Company trade licence number: 994827
Licensing authority: Dubai Department of Economy and Tourism (DET)
Privacy contact: robohealthy@gmail.com
For the website activities described in this Policy, we determine the purposes and means of processing personal information and act as the controller where that term applies under applicable law.
This Policy covers browsing the public website and communicating with us through its contact, partnership, collaboration and investor enquiry forms, or through the contact details published on the website.
It does not describe personal-data processing within the RoboHealthy mobile application, separate web application, account registration, provider account management or AI chat features. Those services require privacy information appropriate to their actual functionality before personal information is collected through them.
No payment-processing service is covered by this version of the Policy. Please do not send card details, bank credentials or payment authorisations through the website's general forms or email.
Links to an app, provider website, social-media page or another service do not bring that service within this Policy.
Depending on the form you choose and the details you decide to share, we may receive:
The fields marked as required are needed to process the relevant form. Optional information is voluntary. If you do not provide necessary contact or enquiry details, we may be unable to respond meaningfully.
Please provide only information relevant to your enquiry. If you submit another person's details, you must have lawful authority to do so and provide them with appropriate information about the submission.
When you visit a website, information such as your IP address, request date and time, browser and device characteristics, requested pages, referring page and technical error information may be processed by the website infrastructure.
To the extent such information is collected for this website, it is used to deliver pages, maintain functionality, investigate errors, prevent abuse and protect the website. The information available depends on the technical services and settings in use.
Cookies or similar technologies may be used for essential functions such as maintaining a session, remembering a necessary preference or protecting forms against abuse. The presence of a third-party link alone does not mean that an advertising or analytics tool is installed.
This Policy does not authorise unspecified advertising pixels, behavioural profiling or optional analytics. If optional tracking tools are introduced or used, information about their purpose, provider, duration and available choices must be made available through an appropriate cookie notice or settings mechanism, with prior consent where required by law.
You can manage cookies through your browser settings. Restricting essential cookies may affect particular website functions. Browser settings do not necessarily control information separately processed by external websites.
We process relevant information to:
We do not treat sending a contact or investor enquiry as consent to unrelated promotional campaigns. A request for information is not an investment commitment and does not require you to enter a transaction.
If we propose to use your personal information for a materially different purpose, we will provide the information and obtain any consent or other legal authorisation required before doing so.
We obtain consent where applicable law requires it. In other circumstances, we process information only where an applicable legal exception or other lawful ground permits the specific activity, such as taking contractual steps at your request, complying with a legal obligation, or establishing, exercising or defending legal claims.
Providing information through a form does not give us unlimited permission to use it. A statement that you have read this Policy is an acknowledgement of the notice; it is not a substitute for a specific consent where one is required.
Where we rely on your consent, you may withdraw it by contacting robohealthy@gmail.com. Withdrawal does not affect processing that was lawful before withdrawal. We may continue to retain or process particular information where another applicable legal requirement or permission allows it, and will explain the relevant reason when appropriate.
Responding to your enquiry and continuing the conversation you requested are distinct from sending unrelated advertising.
If we offer a marketing subscription, any consent required by law will be requested separately. Marketing consent is not a condition for submitting an ordinary enquiry.
You may ask us to stop promotional messages using the available unsubscribe option or by contacting robohealthy@gmail.com. We may retain the minimum information needed to respect your preference.
Necessary replies about your request, security issues or legal matters may still be sent where permitted by law.
Access is limited to people and organisations that need relevant information for the purposes described in this Policy. Depending on the website services actually used, recipients may include:
Service providers handling information on our behalf must be subject to appropriate contractual and legal requirements. Their access should be limited to the service they provide.
We do not treat an enquiry submission as permission to publish your name, message, investment interest or proposal, or to distribute your contact details to listed healthcare providers for their independent marketing.
If a lawful merger, acquisition, restructuring or business transfer involves personal information, any disclosure must be limited to what is necessary, protected appropriately and accompanied by any notice or other safeguards required by law.
For information about recipients relevant to your enquiry, contact the privacy email above.
The location from which you visit the website does not determine where all website, email or technical information is processed.
Where service providers or authorised recipients process information outside the United Arab Emirates, any transfer must comply with the requirements of applicable law, including required safeguards, permissions or lawful exceptions.
This Policy does not represent that all information is hosted exclusively in the UAE or that a particular foreign country has been approved for every processing activity.
You may contact robohealthy@gmail.com for information about the processing locations and transfer arrangements relevant to your information.
We retain personal information only for as long as reasonably needed for the stated purpose and any applicable legal retention requirements.
The appropriate period depends on the type of enquiry, whether discussions remain active, whether a business relationship follows, applicable record-keeping duties, the need to handle complaints or legal claims, and relevant security requirements.
After information is no longer needed, it should be securely deleted or irreversibly anonymised, subject to lawful retention requirements. Information in backups may remain until the relevant backup cycle expires and must remain appropriately protected in the meantime.
We do not promise immediate removal from every backup or deletion of information that we are legally required to retain. You may request deletion or ask about the retention criteria applicable to your information using the privacy contact.
We are responsible for implementing technical and organisational measures appropriate to the nature of the information, the processing activity and the associated risks, as required by applicable law.
No website, email system or method of transmission can be guaranteed completely secure. Please do not send passwords, full identification documents, payment credentials or unnecessary sensitive information through general enquiries.
If you suspect that personal information has been disclosed improperly through the website, contact robohealthy@gmail.com with a description of the issue. Do not include unnecessary sensitive information in the report.
Where a personal-data breach triggers legal notification duties, we will make the notifications required by applicable law.
Depending on the law applicable to your information and the circumstances, you may have rights to:
These rights are subject to legal conditions and exceptions. To make a request, email robohealthy@gmail.com with the subject "Privacy Request" and describe what you need.
We may request proportionate information to verify your identity or authority before disclosing, changing or deleting information. Please do not send an identity document unless we explain why it is necessary and provide an appropriate method.
We will respond within the period required by applicable law and explain any lawful restriction, refusal or extension. You do not have to complete our internal process before contacting a competent authority where the law permits you to do so.
The public website and its general enquiry forms are not intended to collect medical histories, symptoms for diagnosis, medical reports, biometric information or other sensitive health information.
Do not use these forms to seek urgent medical assistance or submit another person's health records. If you inadvertently send sensitive information, contact us so that its handling can be assessed and unnecessary information removed where appropriate and lawful.
The website is directed to adults and business contacts. It is not intended for children to submit personal information independently. If you believe a child has provided information through the website without appropriate authority, contact us so that we can assess the circumstances and take suitable action under applicable law.
The website may link to healthcare providers, app destinations, social-media platforms or other external services. Those services determine their own processing activities and may have separate privacy policies.
When you follow a link, use an external messaging service or contact a Provider directly, review the information provided by that recipient before sharing personal or sensitive details.
RoboHealthy remains responsible for its own disclosures and legal obligations. Linking to an external service does not transfer all privacy responsibility to the user.
We may update this Policy as the website, forms, technical tools or legal requirements change. The updated version will show a new "Last updated" date.
If a change materially affects how previously collected personal information is used, we will provide appropriate notice and obtain any consent required before implementing the new use.
Continued browsing does not, by itself, provide consent to new processing activities that legally require specific consent.
For questions about this Policy, personal-information requests or privacy complaints, contact:
RoboHealthy
Operated by MEISAM HJJI TRADING L.L.C
Trade licence number: 994827
Licensing authority: Dubai Department of Economy and Tourism (DET)
Email: robohealthy@gmail.com
Website: https://robohealthy.com
An AI-powered digital healthcare discovery platform creating smarter, more connected experiences from Dubai, UAE.
Dubai, United Arab Emirates
